Return conditions:

  • The goods must be returned within 30 days of receipt.
  • The goods must be unused, undamaged, and in their original packaging.
  • The goods must be in a condition to be resold by us.
  • Returns must be communicated in writing via info@eliza-london.com.
  • You have another 30 days to return the product after notifying us, provided this is communicated to us within 30 days of receipt via info@eliza-london.com.
  • You must send the shipping proof to info@eliza-london.com. Without shipping proof / track and trace, we cannot issue a refund.

ATTENTION! Ensure that the returned items are in good condition and meet all conditions before you send them back to us. Otherwise, we reserve the right to not issue a refund.

The following goods are excluded from the right of return:

  • Goods ordered for business projects
  • Custom-made goods. Such specially ordered and/or custom-made goods cannot be returned.
  • Items that are clearly of a personal nature.
  • Items that by their nature cannot be returned.
  • Products like underwear, lingerie, tights, and care products are not covered by the return right due to hygiene reasons. Therefore, these products cannot be returned and will thus not be processed and/or accepted.
  • When goods are sent back after 30 days from receipt.

Cancellation of your orders:

After receiving your order, you have 30 days to return it if you change your mind. Unfortunately, it is not possible to cancel your order after it has been placed.

Return procedure:

Contact us via info@eliza-london.com to indicate a return. Include your contact details and order number, and attach clear photos or videos of any defects or damages. We will respond to you as soon as possible.

NOTES & CONDITIONS:

  • The costs of returning your order are always at the expense and risk of the buyer/sender. Return costs are not reimbursed.
  • We are not responsible for incorrect addresses or problems during the shipping process. We reserve the right to not issue a refund.
  • We work with suppliers abroad, which may require your item to be returned to a country Other than the United Kingdom. Returns must therefore also be made to the same foreign supplier.